Create a culturally competent workplace and workforce with Sustainability

What is cultural competence?

If the people in your company have a need to interact effectively with people across different cultures – you need to consider your company’s cultural competence.

Cultural competence has four components:

1. Awareness of one's own cultural worldview (challenging assumptions and biases)
2. Creating a positive attitude towards cultural differences
3. Knowledge and education about different cultural practices and worldviews
4. Cross-cultural communication skills

Aside from supporting workforce diversity initiatives and responding to your workforce’s cultural needs there are also many tangible business benefits for improving cultural competence:

Employer Benefits Retention of employees Increased productivity and quality of outputs and services Improved employee communications Ensuring Equal Opportunity or accreditation compliance Reduction in re-training costs Reduced the risk of complaints, grievances, liability, malpractice and legislative issues Increased opportunities for diverse workforce funding opportunities

Employee Benefits Higher levels of personal job satisfaction Reduced conflicts with colleagues Reduced complaints by service users Improved outcomes for service users Ensuring compliance with instructions and direction Improved team communication Reductions in stress and anxiety

Client Benefits Individual needs are met Easier to develop trust and share information Less anxiety Better outcomes such as learning and health High levels of satisfaction with service

 Our Cultural Competence Services

Training

Aside from our specialist training services and courses  we also provide a specific training course – Work Effectively with Aboriginal Clients and Colleagues.

Consulting

We are able to provide Aboriginal Advisory Consultants who specialise in cultural competency.  Our Consultants will be able to help you create business solutions for Aboriginal individuals and communities.  This includes:

• Workshop facilitation
• Indigenous employment strategy development
• Organisational cultural audits
• Mentoring programs
• Community capacity building projects

You can read more about the experience and skills of our lead consultant - Mishelle Burton .

 

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